Shipping Times
FantasyswordsMovieswords.com will ship all products between 4 to 6 weeks. Sometimes special circumstances arise and shipping may take a bit longer. If a situation arises that will delay your order in any way we will contact you by phone or email.
Shipping Damage
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.
Warranties
All products have a 21 DAY Defective Exchange GUARANTEE!
Returning Merchandise
FantasyswordsMovieswords.com should be notified no later than 14 days after you receive your order should you want to return your merchandise.
Returns are accepted:
1) If you are dissatisfied with the quality of the merchandise.
2) If the merchandise is defective.
Returns cannot be accepted if:
1) Your order was shipped out of the continental USA.
All postage fees, both to you and back to us are the responsibility of the purchaser for returns. There is no postage charges for exchanges due to defects. All returns must be preauthorized. There will be a 10% restocking fee on all returned merchandise without defects. (No restocking fee on exchanges.) Please do not mail the merchandise back without first contacting Accounts@FantasySwordsMovieSwords.com
FantasySwordsMovieSwords.com is not responsible for any misrepresentation of products by the manufacturer.
Exchanging Merchandise
We will accept almost all exchanges. Some reasons that will NOT ALLOW us to accept exchanges are:
1) Merchandise was ordered more than 21 days ago.
2) Merchandise was mishandled (broken) by the purchaser.
3) Merchandise is used or not in a resalable condition.
Exchanges cannot be accepted if:
1) Your order was shipped out of the continental USA.
All postage charges are the responsibility of the purchaser in case of replacement. All exchanges must be preauthorized. There is no restocking fee on exchanges. Please do not mail the merchandise back without first contacting Accounts@FantasySwordsMovieSwords.com for Order Cancellations
1) Orders can be canceled only if the order has not yet been shipped.
2) There will be a 3% order cancellation fee on all orders paid for by credit card to cover the credit card processing fees.
3) Orders can be canceled by emailing us or calling (715) 536-5282
If you need further assistance, Please feel free to call or email us.
